F.A.Q.

Have a question? Take a look below for some quick answers. If your question is not covered you can always email me.

We no longer automatically send out a download email.

When you purchase the repair guide you will receive an email containing the download information within 24 hours of your purchase. This is sent manually, usually within minutes of receiving the payment - however, from time to time I am away from the computer and may not be able to respond immediately.

Q: When I download the file and open it, I receive an error. "WEBEXE is defective please contact the author".

A: This is a common error. It happens when the file does not fully download. Simply delete the old program and redownload the program again.

Q: I can't fix my PS2/PS1/PSP/Dreamcast/Gamecube. I've tried the procedures mentioned, its still not working!

A: If you were not able to fix your system this guide will at least help you to identify your problem. Depending on your specific circumstances you may need a replacement part or some type of advanced adjustment. Your last resort would always be to have a qualified professional physically look at your game system.

Q: I've tried MODDING my Game System. It won't power on. Will this guide help me?

A: NO. Kick yourself in the ass, you just ruined a perfectly good game system. We will not help you, nor do we condone installing and using mod chips. Too many unknowns. Not many people have the test equipment and resources to troubleshoot BGA components, even so, replacing the main board chip(s) would simply not be possible for most of our customers to do on their own.

Q: Will this program work on a MAC?

A: NO. This program is an .EXE file extension, only compatible with IBM compatible PC's.

Q: What do I need to run this program?

A: You'll need an IBM compatible PC and that's it! Once you have the file on your computer you don't need any other program to open it or to get it to run. (this is NOT a PDF file!)

Q: How do I download this program to my computer?

Step 1

Click on the download link you received in your download email, or copy and paste the link into your browser. You will be prompted to enter your username and password.

Try copy and pasting them into the fields if you have any problems. Username and Password are both case sensitive. Does the password seem to long? Copy and paste it in and it will fit just fine.

Step 2

Choose "SAVE" when prompted.

Step 3

Decide where on your computer you would like to save the file.

Navigate through your folders and choose a location you will recognize so that you may later go back and retrieve the program after it is downloaded.

Step 4

Hit the SAVE button and the file will download!!

Once this is finished downloading, simply go back relocate the program on your computer and double click to open it.

Q: How do I copy Playstation 2 Games?

A: I don't know, personally, I don't copy games or movies. Visit PS2OWNZ.COM and check out their online gaming forums. There should be more than enough information there to get the ball rolling for you.

Q: Hey, can you help? I got this Playstation 2 system that doesn't read this, that, the other. I have not ordered the repair guide.

A: Customers are priority, and I've got a lot of customers. The product pages have all the information you should need in regards to "is this covered in the repair guide". If the problem is listed on the page then it is included in the repair manual. If you are not a customer of ours, bluntly and politely- good luck! We have plenty of assistance emails sent out daily to keep us busy. Though, we'd like to help every wondering soul with a broken PS2 we simply cannot.

Q: Shipping? How do you ship? When? How often?

A: All prices on all products have shipping included. Keep this in mind when doing comparison shopping, as some retail web stores offer competitive pricing, but then hit you with $4-$6 additional dollars to have your order shipped. Standard shipping is USPS first class mail. Lager items come with FREE USPS Priority mail.

We ship DAILY.

Orders are shipped daily before 8am. If you order at noon, your order will be in the mail the following day 8am. If you order at 11pm, your order will be in the mail the following day, 8am.

Q: Can you tell me when my order will ship?

A: Your order is in the mail within 24 hours of placing your order. (most times your order is in the mail in less than 12 hours!). There are almost no exceptions to this. If, for some reason, I accidentally run out of stock on an item- I will email you and let you know. Otherwise, assume your order is out as advertised.

When your shipping label is printed, an automatic email is sent to the email address you provide at the check out.

Q: Can you tell me when my package will arrive?

A: The USPS advertises First Class Mail as taking 2-9 business days (First Class mailing we provide free) The USPS advertises Priority Mail (we offer Priority mailing as an upgrade option) as taking 2-3 business days.

Sundays and Holidays are not included. Factor this in when calculating how many business days have passes since your order was shipped.

Q: Its showing on the tracking info you gave me that the status is "Electronic Notification Received". But it does not show that the product has been shipped. Is there a reason why you haven't shipped it yet? Please let me know, thank you (this was an actual email to me, and a very common one)

A: Its the USPS (United States Post Office), they don't offer real-time tracking for first class or Priority Class mailing.

"Electronic Notification Received"- will stay there until the package has been delivered. The status will not change until after the package has been delivered.

The USPS services we use don't offer real-time-tracking. Anything less than express mail (very expensive and not economical for me to offer) by USPS get a simple electronic delivery confirmation. Delivery confirmation, though it may seem to be a source of tracking, is not. Delivery confirmation confirms delivery, and the status of the delivery confirmation does not update until after the package has been delivered. If need be, I can look up the label and re-email out a delivery confirmation number- but as I said before, delivery confirmation will give you no useful information until after the package has been scanned, curbside, upon arriving at the customer's residence.